All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates:
Shipping charges for your order will be calculated and displayed at checkout.
Local Delivery:
Free local delivery is available for orders over $50 within Fairfield, Vacaville and Suisun. For orders under $50, we charge $3 for local delivery.
Deliveries are made from 10am to 1pm on Tuesdays & Thursdays. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
International Shipping:
We do not currently offer international shipping.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@thediablerie.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@thediablerie.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at support@thediablerie.com
